Refund policy

Returns

Our policy lasts 10 days since the date of delivery of your order. No return or exchange requests may be entertained after the expiration of policy.
To be eligible for a return, your item must be have visible defects or have clear signs of tampering. Returns shall not be applicable in cases other than clear manufacturing defects. We recommend recording an unboxing video for clear evidence of damage.

You can choose to get your item replaced within 10 days of your date of delivery.
As we do not have the infrastructure for a door pickup, you are required to ship the product to us through a courier service. Once we receive the product and verify the quality, a replacement (or store credit) will be shipped within 1–3 days of delivery.
We reserve the right to refuse returns or exchanges if it is evident that the product has been worn, washed, altered, damaged by the customer, or is not in its original condition and packaging.

In case of replacement, we will ship the replacement in 3-5 days of us receiving the product back.
In case of refund, we will initiate the refund in 3-5 days of us receiving the product back.

If the mode of refund is by Credit/Debit Card or Net Banking, please allow 3 to 12 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

To initiate a return/exchange, contact our support team at- contact@byashstudios.in